Help & FAQs


When searching for frames, do you ever wonder, ‘What glasses suit me best?’ With so many different styles to choose from, we understand that finding the right pair can be tricky, but did you know that one of the most important factors to consider when it comes to finding your perfect fit is your face shape? In fact, there are seven common face shapes that are better suited to certain types of glasses frame.

Oblong face shape - Avoid narrow and rectangular frame shapes that will make your face appear longer. Instead look for decorative details and contrasting temples will add some width to your face.

Diamond face shape - Strong detailing, such as on semi-rimless frames or frames that angle towards the top corner, will accentuate your eyes and soften the lower portion of your face. Additionally soften the angular lines of your face – something small and neat.

Square face shape - Avoid thin, angular and square styles as these will draw attention to your chin. Instead complement your face shape with large silhouette and round or oval frames.

Heart face shape - Oval and rimless frames work well as well as frames wider at the top than they are at the bottom as they add width to the top of your face without exaggerating your cheeks.

Triangle face shape - Rimless frames as well as styles that are wider at the bottom such as rounded square shapes as they minimise the width of the top of the face.

Oval face shape - Try solid frames with large or oversized shapes as well as adding details on the arms which will further define your face shape.

Round face shape - Sharper edges create angles and have a flattering effect. Look for bold designs, or cat eye shapes to add length to your face.

Weight: If you want a super light frame titanium frames are generally very light.

Material: You have the choice between metal or plastic. Metal tends to be lighter. Plastic frames tend to be more durable.

Flexibility: This is a nice feature to have for kids or sports glasses.

Color: Plastic frames tend to come in more color options, especially acetate plastic.

Hypoallergenic: Stainless steel, titanium, and acetate frames are hypoallergenic.

Most of our frames come in one size, but not all. The details will be listed under the product description if there is a size option.

Most of our frames come in multiple colorways. If a frame comes in more than one color, you will see the options on the frame’s product description page.

New glasses often need minor tweaks to fit your face right. It’s best to have an optician fine-tune the glasses for you. If you are local to our store you can come in and we will be happy to help. Otherwise you can find a local optician who will help you.

See our return policy if you are not happy with your frames.

Contact Lenses


If you need glasses, your eye doctor will provide you with a prescription for corrective lenses.

If you have your prescription, you do not need to read all the details, simply upload it when you are purchasing frames.

If you would like to manually put in the details, please be aware that eyeglass prescriptions may be written in different ways, though most are either printed or handwritten in horizontal rows. The first row is the prescription for the right eye (OD), and the second row is for the left eye (OS). Within each of these rows are three values: Sphere (SPH), Cylinder (CYL), and Axis. The SPH number corrects for nearsighted [indicated with a minus (-)] or farsighted [indicated with a plus (+)] vision. The CYL number and AXIS number correct for astigmatism. You may also have another field labeled as ADD which corrects for the reading power used in a bifocal or progressive lens.

Lastly, eyeglass prescriptions sometimes include the pupillary distance (PD) measurement, which is the distance between your pupils. PD is needed to determine where the optical center of the lens will be for clear, accurate vision. 

An eyeglass prescription will usually expire in 1-2 years, depending on which state you received your eye exam.

Yes! We offer both. If you have ADD or NV-ADD on your Rx, you can get lined bifocals or unlined progressive glasses.

We strongly recommend that you get an eye exam every two years, or more frequently if you notice that your vision has changed.

Eyewear Care

We're all guilty of quickly rubbing our glasses on our shirts or using paper towels to clean the lens. While these habits may seem harmless, they ultimately can end up damaging your frames.

Always use the microfibre cleaning cloth provided.

Don’t use your shirt (or clothing in general) to clean your glasses. The dust and debris on fabrics can scratch your lenses.

Don’t use paper towels or tissues to clean your glasses. These materials are too rough for your lenses and can cause small scratches. Dish towels or other fabrics that can trap dust and debris may also scratch the lenses.

Avoid using household cleaning products to clean your lenses. Cleaning products usually contain harsh ammonia-based chemicals that can destroy the protective coating on your lenses.

Don’t leave your glasses out on the bathroom counter when getting ready. Hairspray and beauty products can get on your lenses and damage the protective coating.

Never try to buff out a scratch. Attempting to buff your lenses will only result in more scratches and damage. Take your glasses to a professional if you have a scratch that need to be removed.

Don’t leave your glasses in the car on a hot or cold day. Extreme heat or cold can damage lens coatings and also may change the frame shape.


Yes, you can order as many pairs of glasses you like! Once you put a pair of glasses in the Shopping Cart, click on the Continue Shopping button on the bottom-left of the Shopping Cart page. Then order the next pair. Repeat until you have all the glasses you want to order.

No! You can order different pairs of glasses for your whole family on one order, with all different prescriptions. Just select the frames, put in the details and add each frame of your choice to your cart.

Please be in touch with us if you would like to make a change to your order. If you order has not yet been processed we will be happy to make changes or cancel the order for you.

You can return glasses within 7 days of receiving them. Check out our full delivery and returns policy.

Immediately contact our Customer Service department. We will work with you to get your glasses replaced with a new pair as soon as possible.

Immediately contact our Customer Service department. We will work with you to get your damaged glasses replaced with a new pair as soon as possible.