Our store will be closed May 22nd-30th for Pesach

Delivery & Returns

Delivery

Standard shipping takes 3-5 business days to arrive. 

You have the option to do expedited shipping. 

We also offer international shipping options. 

 

Return Policy:

Glasses:

Frames can be returned within 7 days for exchange or refund. 

All prescription lenses can not be returned or exchanged. 

 

Contact Lenses:

Contact lenses can only be returned in the original box unopened. 

Custom contact lenses can not be returned or exchanged. 

Refunds:
Once your return is received and inspected, we will notify you by email that we have received your item and if it's approved for a return or not. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 3-5 business days. 

Late or missing refunds (if applicable)
If you haven’t received a refund after 5 business days please notify us at info@esseleyewear.com

Sale items: (if applicable)
Only regular priced items may be refunded.

Sale items are final sale. 


Exchanges: (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@esseleyewear.com and send your item to: 628 Empire Blvd, Brooklyn, New York 11213.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping:
To return your product, you should mail your product to: 628 Empire Blvd, Brooklyn, New York 11213.

You are responsible to pay for the return label. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.